Over the years, our Ground Handling team has met and guided thousands of our travellers through the bustling Malé airport with ease. But as travel goes, unexpected circumstances present themselves much too frequently. Whether minor or major, our professional quick-thinking team of decision makers are on the ground ready to help solve whatever issues may arise.
Meet the team who will be ready at arrivals to greet your clients with a grin, before guiding them seamlessly onto their next destination.
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Meet Zeday, Airport Manager
20 years and 10 months with Hummingbird
What is your favourite part about the job?
“Meeting and greeting people. I love chatting and making people laugh and it’s very special getting to learn about so many new people.”
Can you tell us about a time you assisted in a difficult situation?
“Unfortunately, sometimes a client has a medical emergency. I will make sure they receive the care they need or get to the hospital. It’s very important to be there to make sure they are as comfortable and reassured as possible.”
What do you think makes the Maldives so special?
“I consider the Maldives to be the safest and most comfortable place in the world!”
Client Testimonial:
“I was particularly impressed with Hummingbirds’ airport manager Zeday who met me on his day off and actually it seems everyone loves your company!! Everyone raved about Hummingbird!”
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Meet Cappi, Airport Representative (Supervisor)
Time with Hummingbird: 13 years
What is your favourite part about the job?
“Meeting people around the globe and fulfilling their needs when they are here in Maldives.”
Can you tell us about a time you assisted in a difficult situation?
“Once I encountered a situation when Heathrow Airport was closed due to fog. There were hundreds of tourists stuck here in Maldives. We were arranging their accommodations and rebooked their tickets to respected destinations. It was a very difficult situation!“
What do you think makes the Maldives so special?
“A unique beauty plus the hospitality makes Maldives really special.”
Client Testimonial:
“A big thank you to Cappi at the airport for assisting our customers yesterday. They booked 21 nights with us, but prior to that were staying at another property which they had booked direct with the island. When they came to leave the country, they were stopped at Immigration because they had overstayed their 30-day visa. They said Cappi was an absolute star at helping them organise the visa extension etc, as they were completely freaked out. But Cappi went above and beyond to help them.”
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Meet Hamdhy, Airport Representative
Time with Hummingbird: 2 years
What is your favourite part about the job?
“To escort VIP & CIP Clients on arrival & departure.“
Can you tell us about a time you assisted in a difficult situation?
“Sometimes, unfortunately, we have to deal with clients who get sick or injured while on their holiday. Understandably, this can be distressing for the individual and their families, so we are there to offer support in this situation, as well as making sure they get the care they need.”
Client Testimonial:
“Thank you so much Hamdhy for really going above and beyond to assist one of our agents who, very unluckily, had a bad encounter with a jellyfish at the resort. She was sent to Tree Top Hospital in Male and Hamdhy was there to help every step of the way. After being discharged, he assisted with getting her to Hotel Jen where she stayed for 2 nights, and met her at the airport for her departure on his day off.”
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Meet Fayaz, Airport Representative
Time with Hummingbird: 1 Year and 5 months
What is your favourite part about the job?
“Being able to make people feel welcomed in a new destination or even if it’s not their first time in Maldives.”
Can you tell us about a time you assisted in a difficult situation?
“A client missed their international flight because their domestic flight was delayed, so I assisted them to a hotel in Hulhumale. While they were staying overnight, I negotiated with the airline and booked their flight for the next day. The client was very stressed with the sudden change but I did my best to assist them throughout. In the end we were able to send them off safely.”
Customer Feedback:
“My husband and I travelled to the Maldives for our honeymoon. With that came the wonderful perks of Hummingbird Travel! We travelled to the Maldives and as some may know the Male airport is very small and overcrowded. As we were leaving we immediately were found by Fiyaz to help us. Fiyaz went and found our luggage, carried it for us all the way to the top of the line at security, and then helped us check in at a faster line. It was beyond crowded but having the Hummingbird representative was seamless and efficient. It is 100% the way to go for a stress free travel day. We are beyond happy to have them and will definitely use them in the future!”
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Meet Azhan, Airport Representative
Time with Hummingbird: 7 years 2 months
What is your favourite part about the job?
“My favourite part of working is being able to meet different people from various countries and cultures across the globe.”
What do you think makes the Maldives so special?
“Maldives is a very peaceful place with tropical islands white sand, colourful lagoons and house reefs. There is high quality accommodation, food and excellent service. Maldives environment is unique place in world, known as the “sunny side of life””
Customer Feedback:
“A huge thank you to Azhan who did an amazing job today helping my family! They almost missed their seaplane due to a delayed flight and then arrived and BA had lost half their luggage! Words from my Dad ” We couldn’t have ever done it without the Hummingbird team”
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Meet Shiyam, Airport Representative
Time with Hummingbird: 3 years and 5 months
What is your favourite part about the job?
“My favourite part of working is being able to meet different people. Being able to make new friendships with different clients.”
What do you think makes the Maldives so special?
“Maldives is a safe place which protects the privacy of its guests, especially for those who seek to relax.”
Customer Feedback:
“When we arrived at the seaplane terminal, our bags were kept separately, collected. We were greeted by Shiyam and then escorted all the way to the check in desk in the main airport. For both arrival and departure, Hummingbird guided us efficiently through everywhere. We guessed that it was part of their meet and greet service. But 10 out of 10 for their service. That was an amazing touch if that is the company you use in The Maldives. Brilliant!”
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Meet Jinan, Airport Representative
Time with Hummingbird: 1 Year
What is your favourite part about the job?
“My favourite part about the job is meeting new people everyday and seeing their excitement when they visit Maldives.”
Can you tell us about a time you assisted in a difficult situation?
“Some guests missed their international connections and when they arrived in the Maldives, by the time we received the guest, they had missed their seaplane connection. We organised an alternative domestic flight, handled the upset guests, while keeping them informed about the delays and waiting time for the next flight.”
What do you think makes the Maldives so special?
“Maldives is special because it’s one of the most beautiful countries in the world, the white sand beaches, the coral reefs and natural environment which makes the country so unique and beautiful”
Customer Feedback:
“When my girlfriend and I arrived in the Maldives (a little late, I might add, due to delays in the customs and baggage areas), Jinan met us and shuttled us quickly to our seaplane without any fuss. Soon, we were at our resort. We never had to worry about our luggage; it just seemed to magically disappear from the airport and appear in our villa at the resort. When it was time to leave the Maldives, Jinan met us when we arrived at the airport and helped us through the check-in, baggage check, and customs areas, eliminating the guesswork about what to do and how to do it.”
If you have any questions about our Ground Handling service, please don’t hesitate to check in touch with us at [email protected].